This policy applies across platforms providing educational assistance including wallet hardware tutorial documentation, wallet security tips guides, educational guides procedures, and device components guide materials.
This Privacy Policy received update in January 2026. Periodic review recommended as updates may reflect data handling changes, regulatory requirements, or service modifications. Continued service use after updates constitutes revised terms acceptance for cold storage educational support through secure element architecture.
Data Collection
Ledger Crypto Wallet educational services gather personal data necessary for components guidance, best practices education, and tutorial assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.
Components data includes documentation access patterns, procedure engagement, and wallet hardware tutorial interaction supporting Ledger Crypto Wallet optimization. This data improves components documentation without accessing recovery phrases or private keys for cold wallet protection.
Best practices data includes wallet security tips documentation access, crypto management best practices resource engagement, and safe device handling interaction supporting best practices optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.
Tutorial data includes educational guides documentation access, video tutorials resource engagement, and step-by-step instructions interaction supporting tutorial optimization. This data improves tutorial resources without exposing wallet information.
Support interaction data includes user-provided information during educational inquiries addressing Ledger Nano X parts identification, PIN & passphrase usage methodology, recovery phrase storage procedures, offline seed storage guidance, official manuals location, and common issues resolution enabling accurate educational response.
Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.
Cookies and Tracking Technologies
Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.
Essential cookies enable session management, security features, and educational resource processes via USB-C or Bluetooth connection. These cookies support proper educational guidance operation and cannot be disabled without functionality impact.
Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Crypto Wallet assistance with recovery phrase storage and firmware update schedule guidance.
Analytics cookies collect anonymized usage data including guide engagement patterns, wallet hardware tutorial documentation rates, and device components guide outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage educational functionality.
Preference cookies store language settings, regional preferences, and interface configurations for wallet security tips access and educational guides guidance improving user experience.
Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.
Analytics and Performance Monitoring
Ledger Crypto Wallet educational employs analytics understanding educational research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.
Components analytics track anonymous patterns of Ledger Crypto Wallet documentation access, wallet hardware tutorial completion rates, and device components guide engagement improving documentation without individual activity tracking.
Best practices analytics aggregate anonymous patterns of wallet security tips analysis access, crypto management best practices documentation engagement, and safe device handling guidance usage supporting PIN & passphrase rules optimization and recovery phrase storage improvement unlike Trezor or KeepKey educational analytics.
Tutorial analytics monitor educational guides documentation access, video tutorials engagement, and step-by-step instructions resolution usage supporting official manuals optimization for crypto security.
Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.
Third-Party Tools and Services
Ledger Crypto Wallet educational integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.
Components education partners including technical documentation services receive referral traffic information for wallet hardware tutorial and device components guide education services operating independently from Ledger.
Best practices partners including security education services receive referral traffic information for crypto management best practices and safe device handling education services operating independently from Ledger.
Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for Ledger Live sync schedule documentation and Ledger support contact guidance.
Data Security
Ledger Crypto Wallet educational implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting wallet hardware tutorial and educational guides guidance.
Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, employee access controls, regular third-party security audits, and incident response procedures.
We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during educational guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.
Data Retention
Ledger Crypto Wallet educational retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting wallet security tips documentation and educational guides guidance.
Documentation access logs retain 90 days supporting guide optimization and recovery phrase storage compliance monitoring before permanent deletion. Educational records retain 18 months supporting Ledger Crypto Wallet tracking and wallet hardware tutorial documentation verification.
Support tickets retain 3 years following last interaction supporting service quality and resolution for PIN & passphrase usage assistance and recovery troubleshooting guidance. Cookie consent records follow 13-month retention per regulatory guidelines.
Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Crypto Wallet records or wallet security tips guidance history.
User Rights
Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.
Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.
International Transfers
International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.
Children Privacy
Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet educational support through Ledger Crypto Wallet or wallet security tips channels with prompt deletion upon discovery.
Policy Changes
Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for device functionality and video tutorials systems.
Privacy Inquiries
Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General educational support regarding Ledger Live interface, backup and recovery, or community guides visit Contact page.